Illuminating Ideas

Guest Blog: Why Customer Experience Training Matters

Today’s post is from Bruce Temkin, a long-time client at Illumina Interactive. His company, the Temkin Group, helps many of the world’s largest organizations improve their customer experience. Through their research of leading trends and best practices, they advise and train companies by driving change across organizations, impacting millions of customers and thousands of employees.

Mind Mapping for Better Instructional Design

What if there was a better way?

Have you ever sat before a project that seemed too big to conquer? An event to plan? A committee with more ideas than action? A massive collection of content that you need to distill into a short eLearning course? An overwhelming problem you don't know how to solve?

What if there was a way to tackle those challenges that encapsulated the work into an actionable plan? There is!  Let's see how you can...

Guest Blog: Lessons from a Nationwide News Story

In early April of this year, an incident of racial bias at a Starbucks store became a nationwide news story that resulted in many companies around the country looking at the issue even more closely than before. At Illumina Interactive we were particularly attuned to the story because we’d recently launched a series of online learning programs on unconscious bias with one of our content partners, IBIS Consulting Group, a leader in workplace diversity and inclusion. 

The Top 5 Causes for Delays in eLearning Course Development, and How to Crush Them

Can You Relate?

We've all been there. Working on creating new courses, knowing how much they'll help learners, only to see benefits diminish and enthusiasm wane as the development gets delayed. Not only that, when course development takes longer, it often costs more, too. Illumina staff have taken part in literally hundreds of course development efforts. We're going to share our insights about how to prevent or at least reduce project derailments and delays.

You've Never Had a Blueberry Muffin?

It was a gloomy, gray February morning at Training 2018 in Atlanta. Michael Getz, our President and Founder, and I were in the final minutes before the kickoff of our Rubrics 101 workshop. We'd carefully crafted our handouts and our slides to provide a good experience for the conference attendees who would be joining our session.  I'm am not a morning person, so presenting at 8:00 AM session was extra challenging. The tweets were flying!